STAY Support

STAY — It’s Watching. Focus and accountability for iPhone.

Frequently Asked Questions

How do I restore my Pro subscription?

Open the app → tap the upgrade/settings area → tap Restore Purchases. Your subscription will restore automatically using your Apple ID. Make sure you are signed in with the same Apple ID used at purchase.

I was charged but the app still shows Free. What do I do?

First try Restore Purchases in the app. If the issue persists, contact support with your app version and a description of the problem. Do not send your Apple Account password or payment details.

How do I cancel my subscription?

Go to your iPhone Settings → Apple ID → Subscriptions and cancel from there. Cancellations are managed by Apple and take effect at the end of the billing period.

Can I get a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and select your purchase to request a refund.

What data does the app collect?

STAY uses the camera for its focus features and sends product analytics in instrumented versions. Analytics do not include sentence text, camera images or face data. See our Privacy Policy for full details.

The app is crashing or not working correctly.

Try force-closing the app and reopening it. If the issue persists, delete and reinstall the app (your data is stored locally so reinstalling will reset it). Email us with your iOS version and device model so we can investigate.

Still need help?

Email us at contact@celestifyltd.com with a description of your issue, your iOS version, and your device model.